Privacy Policy
Last updated: May 2, 2026
This policy describes how Portofino Construction ("we," "us," "our") collects, uses, and protects the personal information you provide through this website, in compliance with Quebec's Act to modernize legislative provisions as regards the protection of personal information (Law 25).
1. Information we collect
We collect only information you voluntarily provide, including:
- Name, email, and phone number through the contact form
- Project type, estimated budget, and timeline (optional)
- Content of messages you send us
- Anonymized browsing data (pages visited, session duration) if you accept cookies
2. Purposes
Your information is used solely to:
- Respond to your quote requests or questions
- Contact you to move your project forward
- Improve our website and services
- Comply with legal obligations
Your information is never sold, rented, or shared for third-party marketing purposes.
3. Cookies
Our site uses essential cookies (language preferences, consent state). With your explicit consent, we also use anonymized analytics cookies to understand how the site is used. You can decline at any time via the consent banner or your browser settings.
4. Retention
Your information is retained only as long as necessary to fulfill the purposes described above, or to comply with legal obligations. Unconverted requests are deleted after 24 months.
5. Hosting and transfer outside Quebec
Our site is hosted on Amazon S3/CloudFront (North America) and our email is delivered via Amazon SES. Message processing may transit through servers located outside Quebec. We ensure these providers maintain a comparable level of protection.
6. Security
We use reasonable technical and organizational measures to protect your information: HTTPS encryption, email access control, retention limits, and regular auditing.
7. Your rights
Under Law 25, you have the right to:
- Access the information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (right to be forgotten)
- Withdraw your consent at any time
- Receive your information in a structured format (portability)
To exercise these rights, contact our privacy officer at contact@portofino-construction.ca. We respond within 30 days.
8. Complaints
If you believe our practices are non-compliant, you may file a complaint with Quebec's Commission d'accès à l'information (CAI).
9. Changes
We may update this policy. The "last updated" date at the top of the page reflects any substantive changes.
10. Contact
Portofino Construction
Laval, Quebec, Canada
Phone: 514-553-4946
Email: contact@portofino-construction.ca